FAQ

(Frequently Asked Questions)

Batu Bali bracelets

How did Batu Bali start?

We are two sisters: Chantal and Desy. We have lived in Bali for a few years and it became fast apparent that Bali had a huge trash problem. We wanted to really do something, instead of just whining about it on social media, and that is how Batu Bali was born. 

Bye Bye Plastic Bags is a leading force in raising awareness about the plastic problem in Bali and the rest of the world. We wanted to do our part for the planet, so we have supported them since we first hatched the idea. 

Currently we donate 50% of all profits to the BBPB foundation.

You can shop for your very own Batu Bali bracelets here and help us help them in making the world a better place for all of us! 

Where are you based?

Bali, baby!

Who makes the Batu Bali bracelets?

We have our own micro-factory in a village outside Denpasar, Bali. The women are offered fair wages and good working conditions, as this is a priority for us.

What are the bracelets made of?

All bracelets are made with natural, semi-precious stones; crystal, agate, quartz, etc. Please check each product description individually.

What size are the bracelets?

One size: our MENS, CLASSIC and LUXE collections all have adjustable lurex chords, which means they are guaranteed to fit everybody. Our CHIC collection is made up of bracelets with elasticated thread, so they will fit on every pretty wrist as well!

How long will the bracelets last for?

Though we would love to say that we are jewelry witches and have found the spell for eternal bracelets, this is just not the case. We use only the best materials to ensure the strongest and best looking bracelets for your daily use. The longevity and appearance of your bracelets depends entirely on your lifestyle: surfing, tanning and other factors of an active life will naturally cause your bracelet to look more "lived in," but that's all part of the #batubalilife, isn't it? <3 

Can I order custom made Batu Bali bracelets?

Possibly. Please contact us with more details via email

How much is shipping to my country?

Indonesia: FREE

Germany: €4

Worldwide: €8

Free shipping on orders over €80!

How long does international shipping take?

Generally 4-7 business days.

Can I change my order after I've placed it?

As long as it hasn't been packed yet, yes you can. Please note that we pack our orders fast, so make sure you're fast as well!

Do I have to pay customs fees?

Please note that your order may be subject to customs fees or other taxes as per the regulations of your country of residence. 

I have more questions, how can I contact you?

Please contact us via any of the following channels:
General email enquiries 
Facebook PM
Instagram DM