Frequently Asked Questions about Batu Bali

Orders & Returns

Everything about returns, shipping costs, order tracking and revocation.

Generally 3-7 business days.

You can return your order within 14 days if you send us a cancellation notice by e-mail within this period.

Please send an e-mail to hello@batu-bali.com and we'll take care of you.

We ship woldwide.

If you are one of the lucky ones in Bali, here are two reasons why you are so lucky:

1. Smile! You're in Bali!
2. You enjoy free shipping! That's right! Batu Bali bracelets delivered right to your door, anywhere in the south of Bali!

If your order is above €50, you receive free shipping worldwide!

For orders below €50, we offer standard shipping for a set rate of €4,99.

Our warehouse is located in Germany.

When your order has been shipped, you will receive an email containing a button to track your package and order.

As long as it hasn't been packed yet, yes you can. Please note that we pack our orders fast, so make sure you're fast as well!

Please note that your order may be subject to customs fees or other taxes as per the regulations of your country of residence. 

Products & Sizes

All about our products.

Bali, baby!

We have our own micro-factory in a village outside Denpasar, Bali. The women are offered fair wages and good working conditions, as this is a priority for us.

All bracelets are made with natural, semi-precious stones; crystal, agate, quartz, etc. Please check each product description individually.

One size: our MENS, CLASSIC and LUXE collections all have adjustable lurex chords, which means they are guaranteed to fit everybody. Our CHIC collection is made up of bracelets with elasticated thread, so they will fit on every pretty wrist as well!

Though we would love to say that we are jewelry witches and have found the spell for eternal bracelets, this is just not the case. We use only the best materials to ensure the strongest and best looking bracelets for your daily use. The longevity and appearance of your bracelets depends entirely on your lifestyle: surfing, tanning and other factors of an active life will naturally cause your bracelet to look more "lived in," but that's all part of the #batubalilife, isn't it?

We love animals. Of course!

Payments

Answers about payment methods and security of your data.

We offer all major payment methods: VISA, MasterCard, AMEX, PayPal, wire transfer, Google Pay, Apple Pay, Shopify Pay.

Yes, your payment data will be transferred securely via SSL.

Cooperations with bloggers, influencers and press

Want to help get our message out to the world and help Bali dogs in need?

Just send us an informal email with the name of your Instagram/YouTube/blog to desy@batu-bali.com - we'll get back to you if we think it's a good fit. :)

I have more questions, how can I contact you?

Please contact us via any of the following channels:

mail@batu-bali.com | Contact Form

Instagram | Facebook